Homelink Return & Refund Policy
At Homelink, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a simple, easy return process.
Return Policy Overview
- Return Time Frame: You have 7 calendar days from the date you receive your order to initiate a return.
- Eligibility: To qualify for a return, your item must meet the following criteria:
- The item must be unused and in its original condition.
- The item should be returned in its original packaging.
- You must provide a receipt or proof of purchase.
Return Process
- Contact Us to Initiate the Return
Within 7 calendar days of receiving your order, reach out to our Customer Service team at 0757120120 to request a return authorization. Be sure to include your order details for a quicker response. - Prepare Your Return
- Securely pack your item in its original packaging.
- Include a copy of your packing slip or order confirmation.
- Ship the Item Back
- Once you have your return authorization, follow the shipping instructions provided by our Customer Service team.
- You are responsible for the return shipping costs. Please note that shipping fees are non-refundable.
- Processing Time
- Once we receive your returned item, it will be inspected within 3-5 business days to ensure it meets the return criteria.
- If your return is approved, a refund will be processed to your original payment method.
- Refunds typically take 5-7 business days to reflect, depending on your payment method and card issuer’s policies.
Refund Process
- Upon receiving and inspecting your returned item, we’ll notify you of the refund approval status.
- Refunds will be processed to the original payment method used at checkout.
- Please allow 5-7 business days for the refund to appear in your account, depending on your card issuer’s processing time.
Damaged or Defective Items
If your item is damaged or defective, please contact us immediately at 0757120120 with photos of the issue. We’ll provide further instructions for returning the item and issuing a full refund or replacement.
Exchanges
Currently, we do not offer direct exchanges. If you need a different size, color, or product, please return the original item and place a new order. We’ll be happy to assist you with the return process.
Need Help?
If you have any questions or need assistance with your return, our Customer Service team is available at 0757120120. We’re here to ensure your return process is quick and easy!